Helpdesk
Improve customer satisfaction and streamline your customer support with Odoo’s user-friendly Helpdesk module.
Visual Planner
Manage customer support tickets and inquiries with ease.
Automated Ticket Routing
Use automation to route tickets to the appropriate team member or department.
Canned Responses
Use templates and canned responses to save time and improve consistency.
Integrated
Integrate with other Odoo modules, such as sales and inventory, to streamline operations.
Custom Reports
Use custom reports to analyze helpdesk performance and customer satisfaction.
Self Service
Offer customer self-service with Odoo’s helpdesk portal.
Collaborate
Collaborate with team members and assign tasks with Odoo’s project management tool.
Escalate
Use escalation rules to ensure timely resolution of high-priority tickets.
Analyze
Analyze helpdesk metrics to improve performance and customer satisfaction.
Multiple Languages
Offer support in multiple languages with Odoo’s translation tools.
Chatbot
Use chatbots to answer common questions and provide 24/7 support.
Customize
Customize your helpdesk settings to fit your business needs.